Length of appointments
Emergencies can happen, and we will always give priority to any patient needing to be seen for urgent care. Our reception staff will endeavor to contact you if there is an unforeseen delay to see your doctor.
Fees & billing arrangements
Medicare card holders may be eligible for rebates, and our reception staff are able to process this rebate on the spot with a valid EFTPOS card.
Consultations under workers’ compensation or motor vehicle third party are required to have a claim number and relevant employer information to provide to us to bill the relevant insurer.
For our fees and those regarding allied health consultations, procedures and other treatments, please enquire with our reception staff.
Patient Registration Forms
Green Square Train Station is opposite Infinity, on the corner of O’Riordan Street and Botany Road, just a minute’s walk away.
Follow this link for information on routes and times: https://transportnsw.info/routes/train
There is a bus stop right outside of the Infinity building.
Bus Stop ID is: 201715
Follow this link for bus times and routes: https://transportnsw.info/routes/bus
Interpreter & other communication services
Care outside normal opening hours
Telephone access & electronic communication
We provide our patients with an email address to communicate with us. The use of this email is to communicate information of a general nature only. For more sensitive and confidential communication, please telephone us or attend in person.
Repeat referrals & prescriptions
Management of your health information
Feedback & complaints
You can write to us regarding your feedback via post or email:
Attn: Practice Manager
Infinity Health Medical Centre Green Square
INFINITY By Crown
Shop 108 / 305 Botany Road
Zetland, NSW 2017
You may also wish to forward your complaint directly to the Health Care Complaints Commission:
Health Care Complaints Commission
Tel: 1800 043 159
Postal: Locked Mail Bag 18, Strawberry Hills NSW 2012